Shipping & Returns
Shipping & Returns
- We offer free shipping on all U.S. orders over $100.
- Orders placed before 10:00am PST will be processed within 5 business days. Orders placed on holidays and weekends will be processed the next business day.
- Please allow 5-7 business days for Ground Shipping.
- Expedited Shipping (3-Day, 2-Day, Next Day) is also available. EXPEDITED SHIPPING OPTIONS ARE CURRENTLY DISABLED - WE WILL BE OFFERING THEM AGAIN SHORTLY
- NOTE: WE ARE CURRENTLY OPENING A NEW WAREHOUSE AND SHIPPING TIMES MAY BE SLIGHTLY DELAYED. PLEASE NOTE ORDERS MAY TAKE UP TO 7 DAYS BUSINESS TO PROCESS UNTIL WE ARE UP AND RUNNING SMOOTHLY. THANK YOU FOR YOUR PATIENCE!!!
- FREE Shipping, US Orders Over $100 (5-7 Business Days)
- Standard Ground, $10 (5-7 Business Days)
- 3 Day Shipping (3-5 Business Days)
- Orders Under $100, $12.50
- Orders Between $100-$200, $14.50
- Orders Over $200, $18.50
- 2 Day Shipping (2 Business Days)
- Orders Under $100, $18
- Orders Between $100-$200, $24.50
- Orders Over $200, $27.50
- Express 1 Day (Next Business Day Delivery - does NOT include weekend delivery), $35.00
*Alaska, Hawaii, Puerto Rico & Guam:
Add $5 to the applicable charges. Orders from non-contiguous states do not qualify for free shipping offer. Orders should arrive in approximately 5-7 business days after shipping if ordered by 10:00am PST
We gladly accept returns within 14 days of receipt, no questions asked. Before you ship the return back to us, please note the following:
- Item(s) must be returned in unused condition in their original packaging. Please include the order number.
- Make sure to ship the contents in a sturdy box (not a padded mailer or paper envelope) , as damaged returns cannot be accepted.
- Please use a shipping service that offers tracking numbers.
- You may ship the returned item(s) to us at: Sophistiplate, LLC 213 SW Columbia Street. Suite 100. Bend, OR 97702
- Return shipping cost is the responsibility of the buyer. Please allow up to 2 weeks for your refund to be processed after the merchandise is received.
Returns received past 14 days of receipt will not be refunded. If you're unhappy with your purchase, please contact our gal Sofi at email@example.com as soon as possible
Please report any damage, missing, or incorrect item(s) upon receiving your delivery to Sofi at firstname.lastname@example.org. Please keep all the contents of the package in place and take photos of the damaged parcel in order to file a claim.