Shipping & Returns
Shipping & Returns
- We offer free shipping on all U.S. orders over $100.
- Orders placed before 10:00am PST will be processed within 5 business days. Orders placed on holidays and weekends will be processed the next business day.
- Please allow 5-7 business days for Ground Shipping.
- Expedited Shipping (3-Day, 2-Day, Next Day) is also available. EXPEDITED SHIPPING OPTIONS ARE CURRENTLY DISABLED - WE WILL BE OFFERING THEM AGAIN SHORTLY
- NOTE: WE ARE CURRENTLY OPENING A NEW WAREHOUSE AND SHIPPING TIMES MAY BE SLIGHTLY DELAYED. PLEASE NOTE ORDERS MAY TAKE UP TO 7 DAYS BUSINESS TO PROCESS UNTIL WE ARE UP AND RUNNING SMOOTHLY. THANK YOU FOR YOUR PATIENCE!!!
- FREE Shipping, US Orders Over $100 (5-7 Business Days)
- Standard Ground, $10 (5-7 Business Days)
- 3 Day Shipping (3-5 Business Days)
- Orders Under $100, $12.50
- Orders Between $100-$200, $14.50
- Orders Over $200, $18.50
- 2 Day Shipping (2 Business Days)
- Orders Under $100, $18
- Orders Between $100-$200, $24.50
- Orders Over $200, $27.50
- Express 1 Day (Next Business Day Delivery - does NOT include weekend delivery), $35.00
*Alaska, Hawaii, Puerto Rico & Guam:
Add $5 to the applicable charges. Orders from non-contiguous states do not qualify for free shipping offer. Orders should arrive in approximately 5-7 business days after shipping if ordered by 10:00am PST
We gladly accept returns within 14 days of receipt, no questions asked. Before you ship the return back to us, please note the following:
- Item(s) must be returned in unused condition in their original packaging. Please include the order number.
- Make sure to ship the contents in a sturdy box (not a padded mailer or paper envelope) , as damaged returns cannot be accepted.
- Please use a shipping service that offers tracking numbers.
- You may ship the returned item(s) to us at: Sophistiplate, LLC 277 South Plainfield Parkway, Suite 125. Forest Park, GA 30297
- Return shipping cost is the responsibility of the buyer. Please allow up to 2 weeks for your refund to be processed after the merchandise is received.
- Items on clearance or promotion at time of purchase are not returnable. If these items are returned to Sophistiplate we will not be able to provide a refund.
Returns received past 14 days of receipt will not be refunded. If you're unhappy with your purchase, please contact our gal Sofi at firstname.lastname@example.org as soon as possible
Please report any damage, missing, or incorrect item(s) upon receiving your delivery to Sofi at email@example.com. Please keep all the contents of the package in place and take photos of the damaged parcel in order to file a claim.