Shipping & Returns

Shipping & Returns

US Shipping

  • Your safety and health is most important to us. Orders may be slightly delayed due to COVID-19. Thank you for your patience
  • We offer free shipping on all U.S. orders over $50
  • Orders placed before 1pm EST will be processed within 3-5 business days. Orders placed on holidays and weekends will be processed the next business day.
  • Orders for Engraved Items (Cheese/Serving Boards & Glassware) will be processed within 7-10 business days. PLEASE NOTE DUE TO MOVING OUR WAREHOUSE, ALL ENGRAVED ITEMS (CHEESE/SERVING BOARDS & GLASSWARE) ARE TEMPORARILY EXPERIENCING PROLONGED DELAYS 
  • Please allow 4-7 days for Ground Shipping. 
  • Expedited Shipping - 3 Day Select & 2nd Day Air options may be available on orders. Be sure to check the Shipping section during checkout for availability. Note all orders received before 1pm EST will be processed within 2-4 business days. We do not ship on weekends. 
  • Please note we cannot ship to PO Boxes 

 

International Shipping

  • For international shipping, please email us info@sophistiplate.com with your complete address and the products/quantities you are interested in purchasing. 

 

Shipping Rates

  • US orders over $50 ship FREE via standard ground (4-7 days) 
  • US orders under $50 ship via standard ground for $10 (4-7 days)
  • Expedited Shipping -- costs will be shown at checkout as rates depend on order size & ship-to address

*Alaska, Hawaii, Puerto Rico & Guam:

Additional charges apply. Orders from non-contiguous states do not qualify for free shipping offer. Rates confirmed at checkout

     

    Return Policy

    Non-Personalized Items:

    We gladly accept returns for any non-personalized product ordered on sophistiplate.com within 30 days of receipt, no questions asked. Before you ship the return back to us, please note the following:

      1. Item(s) must be returned in unused condition in their original packaging. Please include the order number. 
      2. Make sure to ship the contents in a sturdy box (not a padded mailer or paper envelope) , as damaged returns cannot be accepted. 
      3. Please use a shipping service that offers tracking numbers.
      4. Once shipped, please email us your tracking number, shipment details, and order number to info@sophistiplate.com 
      5. You may ship the returned item(s) to us at: Sophistiplate, LLC 790 Atlanta South Parkway, Suite 100. College Park, GA 30349
      6. Return shipping cost is the responsibility of the buyer. Please allow up to 2 weeks for your refund to be processed after the merchandise is received. 
      7. Items on clearance or promotion at time of purchase are not returnable. If these items are returned to Sophistiplate we will not be able to provide a refund.
      8. Personalized items are not eligible for returns - see more detail in our Personalized Items return policy below 

    Personalized Items:

    Because each personalized item is custom made to order per unique specifications, we cannot accept returns for these items.  However, if your personalized item arrives incorrect, damaged, or defective, please notify us by email (info@sophistiplate.com) of the issue and include an image of the issue within 30 days of delivery and we will send a pre-paid return label and replace it at no cost.  In some cases, we can accept a photo of the issue rather than requiring a return.

     

    If you're unhappy with your purchase, please contact us at info@sophistiplate.com and we'll do our best to make things right! 

    Damaged/Missing/Incorrect Item

    • Please report any damage, missing, or incorrect item(s) upon receiving your delivery to info@sophistiplate.com. Please keep all the contents of the package in place and take photos of the damaged parcel in order to file a claim.

        

    Customer Service

    • For any other inquiries, please do not hesitate to contact us at info@sophistiplate.com