Privacy Policy

Last updated: April 20, 2026

Sophistiplate LLC ("Sophistiplate," "we," "us," or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, share, and protect your personal information when you visit sophistiplate.com (the "Site"), purchase our products, or otherwise interact with us, and describes your rights and how to exercise them.

This Privacy Policy applies to customers and visitors in the United States and Canada.

1. Personal Information We Collect

We collect the following categories of personal information, depending on how you interact with us:

Identifiers and contact information: name, mailing address, email address, phone number, IP address, device identifiers, account username, and order number.

Commercial information: products purchased, products considered or added to cart, order history, returns, and transaction details.

Internet and network activity: browsing history on our Site, pages viewed, referring URLs, search terms used on our Site, interactions with our emails and ads, and device/browser information.

Approximate geolocation: we infer general location (city, region, country) from your IP address for analytics, shipping, and tax calculation. We do not collect precise geolocation (GPS-level data).

Inferences: preferences, interests, and characteristics derived from the information above to personalize your experience and marketing.

Audio, visual, and electronic information: product reviews, photos, or videos you voluntarily submit; customer service communications.

Professional or employment information: only if you apply for a wholesale or B2B account (for example, business name, role, and resale certificate information).

Financial information: payment is processed by our payment processors; we receive only limited transaction details (e.g., last four digits, card brand, billing ZIP). We do not store full payment card numbers.

We do not knowingly collect personal information from children under 16.

2. Sources of Personal Information

We collect personal information from:

You directly, when you shop with us, create an account, subscribe to marketing, contact customer service, submit a review, or respond to a survey.
Your device and browser, through cookies, pixels, and similar technologies.
Third parties, including our payment processors, shipping carriers, review platforms, advertising partners, and service providers.
Publicly available sources, such as social media platforms where you engage with our brand.

3. How We Use Your Personal Information

We use personal information for the following business and commercial purposes:

To process and fulfill orders, including shipping, returns, and customer service.
To create and manage your account.
To send transactional communications (order confirmations, shipping updates, receipts).
To send marketing emails and text messages (with your consent where required) and personalize those communications.
To operate, maintain, and improve our Site and products.
To analyze Site usage and measure the effectiveness of our advertising.
To serve targeted advertising on other sites and platforms, including retargeting based on your activity on our Site.
To prevent fraud, enforce our terms, and protect the security of our Site and customers.
To comply with legal obligations, including tax, accounting, and consumer protection laws.

4. How We Share Personal Information

We share personal information with the following categories of recipients:

Service providers (who process data on our behalf under contract):

Shopify (hosting and commerce platform)
Klaviyo (email marketing)
OneText (SMS marketing)
Gorgias (customer support)
Judge.me (product reviews)
Microsoft Clarity (session analytics)
Heatmap.com (user behavior analytics)
Rebuy, Alia, Black Crow AI, Replo, Zepto Apps, Setubridge (personalization, merchandising, and site apps)
Shipping carriers (for order fulfillment)
Payment processors: Shopify Payments, Shop Pay, PayPal, Braintree, Google Pay, Afterpay

Advertising and analytics partners (who may use data for their own purposes, including cross-context behavioral advertising):

Meta (Facebook and Instagram advertising)
Google (Google Ads, Google Analytics, Google Tag Manager, Google Merchant Center)
Pinterest
Retention.com (identity resolution and email-based retargeting). Retention.com may match anonymous visits on our Site to email addresses in their database for the purpose of sending marketing communications. You can opt out of Retention.com's processing directly at https://app.retention.com/optout, in addition to using the "Your Privacy Choices" link in our footer.

Other recipients:

Legal and safety: law enforcement, courts, regulators, or other third parties when required by law, to enforce our terms, or to protect our rights, property, or safety.
Business transfers: in connection with a merger, acquisition, financing, or sale of assets, personal information may be transferred to the acquiring party so that we may continue to serve you.
With your direction: any other party you ask us to share with.

We do not sell personal information for monetary consideration. However, our use of advertising and analytics cookies may be considered a "sale" or "sharing" of personal information under the California Consumer Privacy Act (CCPA) and similar U.S. state laws. See Section 6 for your opt-out rights.

Third-party websites. Our Site may contain links to third-party websites, apps, or services. Once you leave our Site or are redirected to a third party, you are no longer governed by this Privacy Policy. We are not responsible for the privacy practices of other sites. We encourage you to review their privacy policies.

5. Cookies and Tracking Technologies

We and our third-party partners use cookies, pixels, tags, software development kits, and similar technologies to operate our Site, remember your preferences, measure performance, and deliver advertising.

Types of technologies we use:

Strictly necessary cookies that enable core Site functionality (cart, checkout, security).
Analytics cookies that help us understand how visitors use our Site.
Marketing and advertising cookies that help us and our partners deliver relevant ads and measure their performance.
Session recording and heatmap tools (Microsoft Clarity, Heatmap.com) that capture mouse movements, clicks, and page interactions to help us improve the Site. Form fields and sensitive inputs are masked.

You can control cookies through your browser settings and through the "Your Privacy Choices" link in our footer. We honor Global Privacy Control (GPC) signals from browsers in jurisdictions where this is required.

6. Your Privacy Rights (U.S. State Residents)

If you are a resident of California, Colorado, Connecticut, Virginia, Utah, Texas, Oregon, Montana, Delaware, Iowa, Nebraska, New Hampshire, New Jersey, Tennessee, Minnesota, Maryland, Rhode Island, or another U.S. state with a comprehensive privacy law, you have the rights described below. These rights are subject to verification and certain exceptions under applicable law.

Right to Know / Access. You may request to know what personal information we have collected about you, the categories and specific pieces of information, the sources, the purposes for collection, and the categories of third parties with whom we have shared it in the prior 12 months.

Right to Delete. You may request that we delete personal information we have collected from you, subject to legal exceptions (for example, information we must retain to complete transactions, comply with law, or protect against fraud).

Right to Correct. You may request that we correct inaccurate personal information we maintain about you.

Right to Opt Out of Sale or Sharing. You may opt out of the "sale" or "sharing" of your personal information, including for cross-context behavioral advertising. You can exercise this right by clicking "Your Privacy Choices" in our Site footer, or by visiting our data sharing opt-out page. We also honor GPC signals sent by your browser.

Right to Non-Discrimination. We will not deny you service, charge you different prices, or provide a lower quality of goods or services because you exercised any of your privacy rights.

Right to Data Portability. Where applicable, you may request a copy of your personal information in a portable, readily usable format.

Authorized Agents. You may designate an authorized agent to make a request on your behalf. The agent must provide signed permission from you, and we may require you to verify your identity directly.

How to Exercise Your Rights

To submit a request to know, delete, or correct your information, email our Privacy Compliance Officer at info@sophistiplate.com with the subject line "Privacy Request" and include:

Your full name
The email address and/or order number associated with your purchases
The type of request (know, delete, correct, limit, or authorized agent)
Any additional details to help us locate your information

To opt out of sale or sharing, use the "Your Privacy Choices" link in our Site footer — no email or account required.

Verification. To protect your privacy, we will verify your identity before fulfilling a request. For account holders, we typically verify using the email on file plus order details. For non-account holders, we may ask for two or three pieces of information that match our records. We will not use verification information for any purpose other than responding to your request.

Response time. We will respond within 45 days of receiving a verifiable request. We may extend this period once by an additional 45 days with written notice to you.

7. Your Privacy Rights (Canadian Residents)

If you are a resident of Canada, you have rights under the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy laws (such as Quebec's Law 25). These include the right to:

Access the personal information we hold about you
Request correction of inaccurate information
Withdraw consent to our processing (subject to legal and contractual limits)
File a complaint with the Office of the Privacy Commissioner of Canada

To exercise these rights, email our Privacy Compliance Officer at info@sophistiplate.com with the subject line "Privacy Request."

Cross-border transfers. Because Sophistiplate is based in the United States, personal information of Canadian residents will be transferred to, stored in, and processed in the United States and other countries where our service providers operate. Personal information processed in the United States may be subject to lawful access requests by U.S. government authorities under applicable U.S. laws, including the USA PATRIOT Act.

8. Children's Privacy and Age of Majority

Our Site is not directed to children under 16. We do not knowingly collect personal information from children under 16, and we do not knowingly sell or share personal information of consumers under 16 without the affirmative authorization required by applicable law. If you believe we have collected information from a child under 16, please contact us and we will promptly delete it.

By using this Site, you represent that you are at least the age of majority in your state, province, or country of residence, or that you are the age of majority and have consented to allow any of your minor dependents to use this Site under your supervision.

9. Data Retention

We retain personal information for as long as needed to fulfill the purposes described in this Policy, to comply with legal obligations (such as tax and accounting requirements), to resolve disputes, and to enforce our agreements.

Our general retention standard is 7 years after your last interaction with us, or longer if required by law. Specific categories may be retained for different periods:

Order and transaction records: at least 7 years (tax and audit requirements)
Marketing subscription lists: until you unsubscribe; we retain suppression records indefinitely to honor your opt-out
Analytics data: typically up to 26 months
Customer support records: 3 years after resolution
Backup and archival copies: may persist for a limited additional period until purged in the ordinary course

When we no longer need personal information, we delete or anonymize it.

10. Data Security

We take reasonable administrative, technical, and physical precautions and follow industry best practices to protect your personal information from loss, misuse, unauthorized access, disclosure, alteration, or destruction.

Payment card data is handled by PCI-DSS compliant payment processors. Credit card information submitted through our Site is encrypted in transit using Transport Layer Security (TLS) and stored by our payment processors using strong encryption (such as AES-256). We do not store full payment card numbers on our systems.

All direct payment gateways we use adhere to the standards set by PCI-DSS, as managed by the PCI Security Standards Council — a joint effort of brands such as Visa, Mastercard, American Express, and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our Site and its service providers.

No method of transmission or storage is 100% secure, and we cannot guarantee absolute security. You are responsible for keeping your account credentials confidential.

11. International Data Transfers

Sophistiplate is based in the United States. If you access our Site from outside the United States, your information will be transferred to, stored in, and processed in the United States and other countries where our service providers operate. These countries may have data protection laws that differ from those in your jurisdiction. By using our Site, you consent to this transfer.

12. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date at the top. Material changes will be communicated through the Site or by email where appropriate. We encourage you to review this Policy periodically.

If our business is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to serve you, subject to this Policy and applicable law.