Frequently Asked Questions
Where do you ship from?
- We ship from College Park, Georgia
Do you ship internationally?
- We ship to the US and Canada
When will I get my order?
- Non-Personalized Items
- Orders for non-personalized items placed before 10am PST will be processed within 2-3 business days. Orders placed on holidays and weekends will be processed the next business day. Please allow 4-7 business days for standard ground shipping. Expedited shipment options available at checkout. Please note expedited shipments will still need 2-4 business days before they ship
- Personalized Items
- Orders for personalized items will be processed within 5-7 business days. All personalized items ship via standard ground shipping so please allow 4-7 business day transit time. Expedited shipping options not available for personalized items at this time.
Can I change, cancel, or add to my order?
- We try to process our orders as soon as we receive them, so changes and cancellations are not always possible. Please send us an email at firstname.lastname@example.org and we will try our best to accommodate your request.
How much is shipping?
- Standard ground shipping is always free for orders above $100 and for $10 flat rate under $100. Expedited shipping rates available for non-personalized items only and rates are calculated at checkout.
Where are your products made?
- Our personalized products are engraved here in the USA. Our Maple, Walnut, Live Edge, and Thermal Ash woods are from North American materials. Our Acacia and Mango wood products are sourced from either China or India
- Our paper and plastic products are made in China
Are the plates recyclable?
- Unfortunately because of the coating (which makes the plates food safe, gives them added durability & heat resistance, as well as that beautiful sheen), we cannot market them as recyclable
Are the plates durable?
- Our plates are all 350-400g, standard weight for designer paper plates
- The plates have a coating on them that gives them added durability and heat resistance
Are the plates microwavable?
- No, our plates are not microwavable. You will not find truly microwavable plates that are this elegant!
- I bought products on your website, but then saw they had gone on sale. Will you do a price match?
- If you have purchased an item or items but find they have gone on sale within 7 days of your purchase date, please email customer service at email@example.com and provide your order number, the items at their sale price and request a refund for the difference. We will be happy to refund you the difference. Unfortunately, if it is passed the 7 days the sale price will not be honored. This does not include Black Friday and Cyber Monday Sales.
- Do you offer a price match of Sophistiplate products with other companies?
- Sophistiplate does not offer price matching from 3rd party websites or businesses.