Frequently Asked Questions

FAQs
  • Where do you ship from?
    • We ship from College Park, Georgia 
  • Do you ship internationally?
    • We ship to the US and Canada
  • When will I get my order?
    • Non-Personalized Items
      • Orders for non-personalized items placed before 10am PST will be processed within 2-3 business days. Orders placed on holidays and weekends will be processed the next business day. Please allow 4-7 business days for standard ground shipping. Expedited shipment options available at checkout. Please note expedited shipments will still need 2-4 business days before they ship
    • Personalized Items
      • Orders for personalized items will be processed within 5-7 business days. All personalized items ship via standard ground shipping so please allow 4-7 business day transit time. Expedited shipping options not available for personalized items at this time.
  • Can I change, cancel, or add to my order?
    • We try to process our orders as soon as we receive them, so changes and cancellations are not always possible. Please send us an email at info@sophistiplate.com and we will try our best to accommodate your request.
  • How much is shipping?
    • Standard ground shipping is always free for orders above $100 and for $10 flat rate under $100. Expedited shipping rates available for non-personalized items only and rates are calculated at checkout.
  • Where are your products made?
    • Our personalized products are made right here in the USA from North American materials.
    • Our non-personalized products are made in China
  • Are the plates recyclable?
    • Our plates are made out of recycled paper where available, however, because of the coating (which makes the plates food safe, gives them added durability & heat resistance, as well as that beautiful sheen) only SOME recycling plants will not take the plates. Most will, but because some won’t, we cannot market them as recyclable
  • Are the plates durable?
    • Our plates are all 350-400g, standard weight for designer paper plates
    • The plates have a coating on them that gives them added durability and heat resistance 
  • Are the plates microwavable?
    • No, no paper plate is, unless specifically advertised as such. Again, you will not find truly microwavable plates that are this elegant